Cancellation,
Rescheduling &
Refund Policy.
We understand that plans can change. Our policies are designed to provide clear expectations for cancellations, appointment changes, and refunds while respecting the time and resources required for professional photography services.
At CX FOTO, every photography appointment requires preparation, scheduling, and dedicated resources. We strive to provide a fair and transparent policy for customers who need to cancel or change an appointment. The following conditions apply to eligible bookings unless different terms were agreed in writing before purchase.
01. Policy Overview
This policy applies to bookings for real estate photography, commercial photography, drone photography, 360-degree tours, and related visual media services provided by CX FOTO.
All cancellation and rescheduling timeframes are calculated from the scheduled appointment start time in the property’s local time zone.
Requests must be submitted through an authorized CX FOTO communication channel and are subject to confirmation.
02. Cancellation Policy
Customers may cancel an appointment according to the following proposed refund schedule:
| Cancellation Notice | Refund Eligibility |
|---|---|
| 48 hours or more before appointment | 95% refund (5% payment processing fee retained) |
| 24 to less than 48 hours before appointment | 50% refund |
| Less than 24 hours before appointment | No refund |
| After photography services have begun | Generally non-refundable |
Refunds are calculated based on the amount paid for the affected booking, subject to applicable law and any separately agreed project terms.
If CX FOTO must cancel a confirmed appointment and cannot provide a mutually acceptable alternative, the customer will be offered a refund for the services not provided.
03. Appointment Rescheduling
We understand that property access, client availability, and preparation schedules may change.
| Rescheduling Notice | Applicable Policy |
|---|---|
| 24 hours or more before appointment | No rescheduling fee |
| Less than 24 hours before appointment | $50 rescheduling fee |
| Rescheduling requested after photographer arrival | May be treated as a no-show |
Rescheduled appointments are subject to photographer availability. A requested new date is not confirmed until CX FOTO accepts the change.
Repeated rescheduling or substantial changes to the project scope may require a revised booking arrangement.
04. No-Show & Property Access
Customers must ensure that the property is accessible and ready at the confirmed appointment time.
A no-show may occur when:
- The photographer arrives but cannot access the property.
- Required access instructions or authorization are missing.
- The customer or authorized representative is unavailable when their presence is necessary.
- Conditions prevent the scheduled work from proceeding and were not disclosed in advance.
Depending on the circumstances, the appointment may be treated as a late cancellation. A repeat visit may require a new booking or additional travel and service charges disclosed before the visit.
05. Weather & Drone Photography
Aerial photography and drone operations depend on suitable weather, airspace authorization, and safe operating conditions.
Drone services may be postponed or modified due to:
- Rain, thunderstorms, or lightning.
- High winds or unsafe visibility.
- FAA airspace restrictions or flight limitations.
- Temporary flight restrictions.
- Other operational safety concerns.
When CX FOTO determines that drone operations cannot safely or legally proceed, the affected drone service may be rescheduled without a rescheduling penalty.
If the customer purchased a combined photography package, services that can be completed safely may proceed while the drone portion is scheduled separately, subject to agreement.
If a drone service cannot be provided within a mutually acceptable timeframe, the customer may be eligible for a refund of the unperformed drone portion.
Important: Drone flight safety and regulatory compliance take priority over scheduled photography appointments. CX FOTO does not guarantee drone operations at every location.
06. Completed Services & Digital Media
Because photography involves professional time, travel, equipment, editing, and the creation of digital media, completed services are generally non-refundable, except where required by law or where CX FOTO agrees otherwise.
Once photography has been completed and final media delivered, dissatisfaction based solely on personal aesthetic preferences does not automatically qualify for a refund.
Customers who believe the delivered work materially differs from the purchased service should contact CX FOTO so the concern can be reviewed.
Depending on the circumstances, an appropriate resolution may include a correction, reasonable revision, replacement delivery, partial refund, or another remedy required by law.
07. Refund Processing
Approved refunds will generally be issued to the original payment method, when supported by the payment provider.
CX FOTO will initiate approved refunds within a reasonable processing period. The time required for funds to appear in the customer’s account may depend on the payment processor and financial institution.
Customers will be notified when a refund request has been approved or declined, along with relevant information about the decision.
08. Special Circumstances
CX FOTO recognizes that emergencies and unforeseen circumstances may affect scheduled appointments.
Requests involving medical emergencies, severe weather, natural disasters, or other exceptional situations may be reviewed individually.
CX FOTO may offer an alternative appointment, credit, or other reasonable accommodation where appropriate. Any exception will be communicated to the customer.
Nothing in this policy limits rights or remedies that cannot be waived under applicable law.
09. How to Request a Cancellation or Refund
To request a cancellation, rescheduling, or refund, please contact CX FOTO with the following information:
- Your full name and contact information.
- Booking or order reference, if available.
- Property address.
- Scheduled appointment date and time.
- Reason for the requested change or refund.
Requests are reviewed according to the applicable booking terms, this policy, and relevant laws. We recommend submitting requests as early as possible.
10. Policy Updates
CX FOTO may update this policy periodically to reflect changes in its services, operational practices, or legal requirements.
Updated terms will be published on this page with a revised date. Confirmed bookings remain subject to the applicable terms agreed at the time of booking, except as otherwise required by law.
This policy should be read together with our Terms of Service and Privacy Policy.
11. Contact Us
If you have questions about cancellations, refunds, or appointment changes, please contact our team.
Need to Change Your Booking?
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